Refund & Cancellation

Cancelling an order

You can cancel your order any time before it is dispatched by contacting us on WhatsApp. If you have already paid online, you will receive a full refund.

Replacements & returns

As most of our pieces are one-of-a-kind, we accept a replacement or return only if the item you received is damaged, defective, or different from what you ordered.

• Please report the issue within 15 days of delivery.
• Share clear photos (and, where possible, an unboxing video) so we can help quickly.
• The item must be unused, unwashed and in its original packaging.

How you’ll be resolved

Where a replacement piece is available, we will send it to you. If it is not available, we will issue a refund.

Refund timeline

Once your refund is approved, it is processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are made by bank transfer.

Not eligible

Items that have been used, washed, altered, or returned without original packaging cannot be refunded or replaced.